The Hidden Benefits of Difficult Customers

The Hidden Benefits
of Difficult Customers

Brian Jessee

Slides @ JesseeProductions.com

@brianjessee

@ModernTribeInc

Independent Developer

Improve Quality

Quality is the interaction of the

Support is a Feedback Loop

Difficult Customer Interactions Can Potentially Show Where to Improve

Potentially

Expectations

Under promise, but over deliver

Terms of Service

Pricing

Support and features

WordPress.org vs Commercial

Feature List

Replies & Reviews

The Shoulds

Why doesn't it do this it should be easy.

How can this plugin not have these features?

The Lashers

Again it is not showing. Why????? Does this plugin only work when you pay for it?

First, someone has to explain to me why every 'tech' company refuses to list a contact number for customer support.

Run Away From This You Won't Regret It

It takes some time to setup, but once it is done, it is great.

Exergaterators

Do you purposely make it difficult to get support for customers or what the hell? Your website support is the worst I have EVER experienced. What an aweful company you are! ... SHITTY!

THIS CALENDAR FILTERING SYSTEM DOES NOT WORK. IT LOCKS UP THE BROWER AND WON'T LOAD A FILTER! EITHER SUPPORT ME OR REFUND ME NOW!

Unreasonables

I absolutely need the ability to run that locally and I don't have time to fuss around with ngrok.

The fact is, I should have been a priority. And I'm sorry if that sounds narcissistic, but that's what customer service is.

Beginner Support

I got the problem fixed, and I'm sure you guys know: the problem was caused by the <?php at the start of the code.

sorry for the silly question, but.. what do you actually mean regarding ‘resaving permalinks’?

Forums

bbPress

Modern Tribe's Support Tools

Hybrid Ticket System - bbPress with customizations

Email

Helpscout

Social Media

Get people off Social Media

Funnel all customers into the same channel

WordPress Plugins to help with Support

Browser Extensions

Slack

Visualize Support

Highlights

Questions